We are dedicated to our clients and committed to service excellence in every encounter. Our highly responsive support team takes pride in providing timely solutions, working hard to meet expectations around the clock.
Teledyne OPTECH is dedicated to helping you obtain the most from our sophisticated instruments by offering our technical expertise and our decades of real-world field experience. We strongly believe that providing an industry-leading survey solution is only the beginning. In fact our relationship deepens after delivery, as Teledyne OPTECH Technical Solutions provides training and technical support to ensure the highest return from your investment.
Standardized reporting and tracking procedures ensure that your communication is logged, followed up and resolved. Taking this already existing approach one step further, providing you insight into the status of each of your support requests ensure that you have an even closer connecting with our support staff and confidence into timely resolutions. Therefore Teledyne OPTECH provides a Service Desk through which you can:
To receive an account as a new user, please contact us either through a colleague’s account on our Service Desk or by emailing: [email protected]. You can also call us on: + 1-855-479-1494
If you already have a username and password to our Service Desk, you can log in by following the link here.
If you are new user of the Teledyne OPTECH Service Desk then this handy tutorial is here to guide you on the use of the service desk to ensure your enquiries are dealt with quickly and efficiently.
Read Service Desk Tutorial