Teledyne Optech is dedicated to our clients and committed to service excellence in every encounter. Our highly responsive support team takes pride in providing timely solutions, working hard to meet expectations around the clock. It isn’t enough to be a world leader in lidar and camera solutions: our service and support must also lead the industry. Teledyne Optech is dedicated to helping you obtain the most from our sophisticated instruments by offering our technical expertise and our decades of real-world field experience. We strongly believe that providing an industry-leading survey solution is only the beginning. In fact our relationship deepens after delivery, as Teledyne Optech Technical Solutions provides training and technical support to ensure the highest return from your investment.

Around the clock technical solutions for registered warranty products

Airborne & Mobile

Product Support

Airborne and Mobile clients under warranty can contact their Client Solutions Manager for support. Please ensure that all support emails are directed to, or copy technical.solutions@teledyneoptech.com to ensure that inquiries are addressed promptly in your CSMs absence. 

To speak to an airborne survey operations specialist after hours (after 7pm) please call: 647-298-9605.
To speak to a mobile survey operations specialist after hours (after 7pm) please call: 416-726-6727

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Polaris, CMS, ILRIS, Sentry

Product Support

Polaris, CMS, ILRIS and Sentry clients under warranty can contact their Client Solutions Manager for support. Please ensure that all support emails are directed to, or copy technical.solutions@teledyneoptech.com to ensure that inquiries are addressed promptly in your CSMs absence. 

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Out of Warranty

Product Support

Clients not under warranty should call our main Technical Solutions Line at 905-532-3750 and email at technical.solutions@teledyneoptech.com