Teledyne Optech is dedicated to our clients and committed to service excellence in every encounter. Our highly responsive support team takes pride in providing timely solutions, working hard to meet expectations around the clock. It isn’t enough to be a world leader in lidar and camera solutions: our service and support must also lead the industry. Teledyne Optech is dedicated to helping you obtain the most from our sophisticated instruments by offering our technical expertise and our decades of real-world field experience. We strongly believe that providing an industry-leading survey solution is only the beginning. In fact our relationship deepens after delivery, as Teledyne Optech Technical Solutions provides training and technical support to ensure the highest return from your investment.
Assist and train your staff during installation and surveys
Perform on-site maintenance and repairs
Perform remote diagnostics
Deliver on-demand assistance for lidar and camera surveying issues as they arise
Standardized reporting and tracking procedures ensure that your communication is logged, followed up and resolved. Taking this already existing approach one step further, providing you insight into the status of each of your support requests ensure that you have an even closer connecting with our support staff and confidence into timely resolutions. Therefore Teledyne Optech provides a Service Desk through which you can:
Teledyne Optech Technical Solutions is backed up by a database of documentation, field reports and incident reports. Teledyne Optech is committed to maximizing your productive survey time by supporting your Teledyne Optech product anywhere, any time.
All warranty holders worldwide have a direct line to Teledyne Optech Technical Solutions, which provides dedicated technical support around the clock (excluding December 25-26 and January 1).
Airborne and Mobile clients under warranty can contact their Customer Service Advisor for support. Please ensure that all support emails are directed to, or copy VAU_Technical_Solutions@Teledyne.com to ensure that inquiries are addressed promptly in your CSA's absence.
To speak to an airborne survey operations specialist after hours (after 5pm) please call: 647-298-9605.
To speak to a mobile survey operations specialist after hours (after 5pm) please call: 416-726-6727
Customer Service Advisor
Available 9am-5pm EST
Mobile: +1 437-215-2986
Email: Yu.Gao@teledyne.com
Customer Service Advisor
Available 9am-5pm EST
Mobile: +1 416-618-1142
Email: Robert.Simon@teledyne.com
Research Engineer
Available 9am-5pm EST
Mobile: +1 228-223-7937
Email: Norma.Clark@teledyne.com
Customer Service Advisor
Available 9am-5pm EST
Mobile: 416-618-3249
Email: Parag.Paliwal@teledyne.com
Customer Service Advisor
Available 9am-6pm Beijing time (UTC +8)
Mobile: +86 186 1126-5594
Email: Weihua.Cheng@teledyne.com
Polaris and CMS clients under warranty can contact their Customer Service Advisor for support. Please ensure that all support emails are directed to, or copy VAU_Technical_Solutions@Teledyne.com
Customer Service Advisor
Available 9am-5pm EST
Mobile: +1 416-371-2945
Email: Zarrin.Tasneem@teledyne.com
Clients not under warranty email at VAU_Technical_Solutions@Teledyne.com
