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Technical Solutions

Around the Clock Global Technical Solutions

Teledyne Optech is dedicated to our clients and committed to service excellence in every encounter. Our highly responsive support team takes pride in providing timely solutions, working hard to meet expectations around the clock.

It isn’t enough to be a world leader in lidar and camera solutions: our service and support must also lead the industry. Teledyne Optech is dedicated to helping you obtain the most from our sophisticated instruments by offering our technical expertise and our decades of real-world field experience.

We strongly believe that providing an industry-leading survey solution is only the beginning. In fact our relationship deepens after delivery, as Teledyne Optech Technical Solutions provides training and technical support to ensure the highest return from your investment.

Optech’s highly experienced field, hardware and software specialists will:

  • Assist and train your staff during installation and surveys
  • Perform on-site maintenance and repairs
  • Perform remote diagnostics
  • Deliver on-demand assistance for lidar and camera surveying issues as they arise.

Standardized reporting and tracking procedures ensure that your communication is logged, followed up and resolved. Teledyne Optech Technical Solutions is backed up by a database of documentation, field reports and incident reports.

Teledyne Optech is committed to maximizing your productive survey time by supporting your Teledyne Optech product anywhere, any time. All warranty holders worldwide have a direct line to Teledyne  Optech Technical Solutions, which provides dedicated technical support  around the clock (excluding December 25-26 and January 1).

Around the clock Technical Solutions for registered warranty products

Airborne and Mobile clients under warranty can contact their Client Solutions Manager for support.

Please ensure that all support emails are directed to, or copy technical.solutions@teledyneoptech.com to ensure that inquiries are addressed promptly in your CSMs absence.

Adrian Kudzma
Client Solutions Manager
Available between 9am-7pm EST at mobile: 416-402-4526
Adrian.Kudzma@teledyne.com

 Jon Henderson
Client Solutions Manager
Available between 9am-7pm EST at mobile: 416-400-2482
Jon.Henderson@teledyne.com

Anca Dobrinescu
Client Solutions Manager
Available between 9am-7pm EST at mobile: 416-417-3541
Anca.Dobrinescu@teledyne.com

 Yu Gao
Client Solutions Manager for Asia
Available between 9am-7pm Beijing time (UTC+8) at mobile: +86 185 3060 6299
Yu.Gao@teledyne.com

To speak to an airborne survey operations specialist after hours (after 7pm) please call: 647-298-9605

To speak to a mobile survey operations specialist after hours (after 7pm)  please call: 416-726-6727

Polaris, CMS, ILRIS and Sentry clients under warranty can contact their Client Solutions Manager for support:

Robert Simon
Client Solutions Manager
Available between 9am-5pm EST at mobile: 416-618-1142
Robert.Simon@teledyne.com

Clients not under warranty should call our main Technical Solutions Line at 905-532-3750 and email at technical.solutions@teledyneoptech.com

Questions? Quotes? Contact sales.