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Technical Solutions

24/7 Global Technical Solutions

Optech is dedicated to our clients and committed to service excellence in every encounter. Our highly responsive support team takes pride in providing timely solutions, working hard to meet expectations 24/7.

It isn’t enough to be a world leader in lidar and camera solutions: our service and support must also lead the industry. Optech is dedicated to helping you obtain the most from our sophisticated instruments by offering our technical expertise and our decades of real-world field experience.

We strongly believe that providing an industry-leading survey solution is only the beginning. In fact our relationship deepens after delivery, as Optech Technical Solutions provides training and technical support to ensure the highest return from your investment.

Optech’s highly experienced field, hardware and software specialists will:

  • Assist and train your staff during installation and surveys
  • Perform on-site maintenance and repairs
  • Perform remote diagnostics
  • Deliver on-demand assistance for lidar and camera surveying issues as they arise.

Standardized reporting and tracking procedures ensure that your communication is logged, followed up and resolved. Optech Technical Solutions is backed up by a database of documentation, field reports and incident reports.

Optech is committed to maximizing your productive survey time by supporting your Optech product anywhere, any time. All warranty holders worldwide have a direct line to Optech Technical Solutions, which provides dedicated technical support 24 hours a day, 7 days a week (excluding December 25-26 and January 1).

24/7 Technical Solutions for registered warranty products

Tel: +1 905 532 3750 | Email: technical.solutions@teledyneoptech.com

Questions? Quotes? Contact sales.