Around the Clock Global Technical Solutions
Teledyne Optech is dedicated to our clients and committed to service excellence in every encounter. Our highly responsive support team takes pride in providing timely solutions, working hard to meet expectations around the clock. It isn’t enough to be a world leader in lidar and camera solutions: our service and support must also lead the industry. Teledyne Optech is dedicated to helping you obtain the most from our sophisticated instruments by offering our technical expertise and our decades of real-world field experience. We strongly believe that providing an industry-leading survey solution is only the beginning. In fact our relationship deepens after delivery, as Teledyne Optech Technical Solutions provides training and technical support to ensure the highest return from your investment.
Optech’s highly experienced field, hardware and software specialists will:
- Assist and train your staff during installation and surveys
- Perform on-site maintenance and repairs
- Perform remote diagnostics
- Deliver on-demand assistance for lidar and camera surveying issues as they arise.
Standardized reporting and tracking procedures ensure that your communication is logged, followed up and resolved. Teledyne Optech Technical Solutions is backed up by a database of documentation, field reports and incident reports. Teledyne Optech is committed to maximizing your productive survey time by supporting your Teledyne Optech product anywhere, any time. All warranty holders worldwide have a direct line to Teledyne Optech Technical Solutions, which provides dedicated technical support around the clock (excluding December 25-26 and January 1).
Around the clock Technical Solutions for registered warranty products
Airborne and Mobile clients under warranty can contact their Client Solutions Manager for support. Please ensure that all support emails are directed to, or copy firstname.lastname@example.org to ensure that inquiries are addressed promptly in your CSMs absence.
| Jon Henderson
Client Solutions Manager
Available between 9am-7pm EST at mobile: 416-400-2482 Jon.Henderson@teledyne.com
| Yu Gao
Client Solutions Manager for Asia
Available between 9am-7pm Beijing time (UTC+8) at mobile: +86 185 3060 6299 Yu.Gao@teledyne.com
Client Solutions Representative
Available between 9am-7pm EST at mobile: 416-456-5249 Sean.Plener@Teledyne.com
To speak to an airborne survey operations specialist after hours (after 7pm) please call: 647-298-9605 To speak to a mobile survey operations specialist after hours (after 7pm) please call: 416-726-6727 Polaris, CMS, ILRIS and Sentry clients under warranty can contact their Client Solutions Manager for support:
Client Solutions Manager
Available between 9am-5pm EST at mobile: 416-618-1142
Clients not under warranty should call our main Technical Solutions Line at 905-532-3750 and email at email@example.com